Privacy Policy

This policy aims to explain how your personal information is handled and used. We will make every effort to protect customers' privacy.

Our Commitment

We are committed to safeguarding the privacy of personal data. Therefore, we ensure that our policies and practices regarding the collection, use, retention, transfer, and access to personal data comply with the provisions of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong ("the Ordinance"). In case of any inconsistency or conflict between the English and Chinese versions of this statement, the English version shall prevail.

Cookies

This website collects aggregated data about visiting users, such as statistics on the number of visits. Such data may include, but is not limited to, browser type and version, operating system, IP address and/or domain name.

Unless otherwise stated, when you browse this website, we will only collect records of your visits. Cookies (if any) set in any part of this website will not be used to collect personal data. Cookies are small computer files that can be stored on a web user's computer, functioning to obtain configuration data and analyze web users' browsing habits. After users store Cookies, they do not need to re-register when browsing the website again. Websites often use Cookies to track users' preferred website themes. You can modify relevant Internet options or the browsing preference settings of your computer system to refuse the storage of Cookies. However, you may not be able to use or activate certain functions provided by this website as a result. This website may block users who do not accept Cookies.

Collection of Personal Data

From time to time, this website may request you to provide personal data, including (but not limited to) your name, gender, age, identity document number, telephone number, fax number, residential address, email address, credit card information, educational background, occupation, position, family income, and interests (collectively referred to as "Personal Data"). If you refuse to provide such data, it may prevent us from processing any application or request submitted by you, or prevent you from accessing certain content of this website, or result in your inability to complete the matters you intend to handle on this website. If you are under 18 years of age, please obtain the consent of your parent or guardian before providing any personal data. Users are solely responsible for ensuring the authenticity of the guardian's consent statement provided.

The categories of personal data we will collect and retain include the following:

• Name;

• Contact information, including telephone number, fax number, address, email, pager number, etc.;

• Results, records, and cumulative records of browsing interactive content;

• Inquiries, suggestions, or comments;

• Computer operating system and online service provider information;

• Credit card number (if you have ever ordered our products).

Purposes of Collected Personal Data

• Sending information related to our products and services, activities, competitions, promotions, and projects;

• To ensure that you have a customized and pleasant shopping experience when shopping through this website, and to provide personalized marketing information, we will adjust the advertisements and content of the website;

• To fulfill your requests for our products and services, order processing, and payment settlement;

• To respond to your inquiries;

• To collect statistical data, conduct analysis, and provide anonymous reports to internal and external clients;

• To conduct surveys related to customers, products, or services;

• To evaluate the further improvement of product and service quality;

• To achieve any purpose directly related to the above;

• Or the provision of such personal data is entirely voluntary.

Retention of Personal Data

If you are our customer, the personal data provided during the service period will be retained for a reasonable period. We will delete unnecessary personal data existing in the system in accordance with internal policies. The specific retention period will be dynamically adjusted based on data type and regulatory requirements.

Access to and Correction of Data

Pursuant to the Ordinance, you have the right to:

• Inquire whether our company holds your personal data;

• Access your personal data held by our company;

• Request our company to correct any incorrect personal data;

• Verify our policies and practices regarding the collection and use of personal data (from time to time).

If you wish to access and/or correct the personal data provided to our company, or inquire about our policies and practices regarding the collection and use of personal data, please send a written notice to our company's Data Protection Officer by mail or email:

Mailing Address: Unit J, 4th Floor, Hung Kwong Industrial Building, 45 Hung To Road, Kwun Tong, Hong Kong

Email Address: info@biofuture-greenstore.com

We will make arrangements within 40 days of receiving the notice, except in cases of delay caused by force majeure or other reasonable reasons. Please note that this privacy statement may be revised from time to time without prior notice. Please check this statement regularly.

Personal Data Collection Statement

As a visitor or user of this website, if you apply to and/or continue to order any services and/or products from our company ("the Services"), you must provide personal data to our company. If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide the required services to you.

We will keep your personal data confidential at all times. Our policies and practices regarding the collection, use, retention, disclosure, transfer, security, and access to personal data all comply with the provisions of the Ordinance and this statement.

With your consent or instruction, our company may collect, use, retain, disclose, and/or transfer your personal data for the following purposes, as well as other purposes agreed between our company and you or as required by law from time to time:

• Providing the products or services;

• In accordance with the agreement concluded between you and our company or the consent given by you to our company, our company may use your personal data for market research and direct marketing purposes, and promote products or services of our company, our affiliated companies, and partners to you by means of direct marketing calls, electronic messages, emails, faxes, mails, etc.;

• Processing any benefits arising from or related to the Services;

• Analyzing, verifying, and/or checking your credit, payment, and/or current status for the provision of the Services;

• Processing any payment instructions, direct payment services, and/or credit services requested by you; and

• Facilitating the daily operation of your account and/or collecting outstanding amounts related to the Services in your account.

For the above purposes, our company may disclose and transfer your personal data to the following parties, including our company's agents, contractors, third-party service providers, third-party debt collection agencies, credit reference agencies, security agencies, credit service providers, banks, financial institutions, our company's professional advisors, any other persons with confidentiality obligations to our company, and any assignees or transferees of the rights related to you that we actually or propose to assign or transfer.

If you do not wish to receive promotional materials sent by our company, or do not want our company to disclose, transfer, or use your personal data for the above purposes, please send a written notice to our company's Data Protection Officer by mail or email (please indicate your name, address, and account number):

Mailing Address: Unit J, 4th Floor, Hung Kwong Industrial Building, 45 Hung To Road, Kwun Tong, Hong Kong

Send an email to: info@biofuture-greenstore.com